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Frequently Asked Questions (FAQs)

Our most frequently asked question is:
How do you pronounce DEITEL? :-)

The answer is "Die-tell"


I have the "How to Program" book. Do I need the corresponding "for Programmers" book?
I have the "for Programmers" book. Do I need the corresponding "How to Program" book?

If you have a book from our "How to Program" Series, you do not need the corresponding "for Programmers" book, which is a subset of the "How to Program" book, but is geared to people who are moving from one programming language to another. Similarly, if you have a "for Programmers" book, you don't need the corresponding "How to Program" book. Also the "for Programmer" books DO NOT include summaries, terminology lists and exercises. INSTRUCTORS: The "for Programmers" books DO NOT include instructor ancillary materials--these are available ONLY for the corresponding "How to Program" book".


Why do you use bugs on your book covers?

You've probably noticed that each of our books has hundreds of tips of various kinds which are called out in the text. These used to be pure text in our early editions. A reader mentioned that it would helpful to place icons next to each tip to distinguish them by tip type (Good Programming Practice, Common Programming Error, etc.). The artist who was working on the icons called me for some ideas. For the "Testing and Debugging Tips" (now called "Error-Prevention Tips") I suggested using the "no smoking" symbol (circle with an angled line through it) with a charming bugs peeking out from behind it. The idea was: "No Bugs!" As soon as we saw the bug the artist drew everyone at Deitel wanted to make it our corporate mascot. We think it's a sign of humility to have a bug as the mascot of a programming languages training company. We've actually trademarked the bug with the United States Patent Office.

 


WHERE CAN I FIND THE EXAMPLES FOR THE BOOK Name of the book here?

  1. If you are already registered at http://www.deitel.com/, skip to Step 3.
  2. Register at http://www.deitel.com/. After registering you'll  receive a confirmation email. If you don't receive this within 24 hours, send us an email at deitel@deitel.com. PLEASE NOTE: If you register on a Friday night or Saturday, the email may get delayed while our newsletter is sending.
  3. Log in at http://www.deitel.com/ (if this is your first time logging in, you'll need your confirmation number).
  4. Go to the page for the book (see the Books menu). Please note that older books will appear in a "Past Editions" submenu for each topic.
  5. The download link will appear under the heading "Download Code Examples and Other Premium Content for Registered Users."

Multimedia Cyber Classroom Users

  • Windows XP, Service Pack 2 users: In SP2, by default, Internet Explorer no longer allows pop-up windows or executing ActiveX controls--both are integral parts of how the Cyber Classrooms execute. The software vendor that developed the Cyber Classroom engine has provided details of how to fix this problem. Please see the link below:

    Instructions for using the Cyber Classroom with Windows XP Service Pack 2

  • If you are experiencing problems using a Multimedia Cyber Classroom product and you are using Internet Explorer 5.5 service pack 2 or Internet Explorer 6, please visit:

         http://ptgtraining.com/CyberClassroom/ActiveX/PTGActiveX.HTM

    for the fix. If you are still experiencing problems, please contact Pearson Technical Support at the email address or phone number below.

For installation problems with our Cyber Classroom products, software on the CDs that accompany our books or for technical problems with our Cyber Classrooms, contact:

Pearson Technical Support (media.support@pearsoned.com)
Phone: 800-677-6337
Hours: 8AM to 5PM CST, Monday through Friday

Note: Software tools that accompany our books are provided as is with no technical support. Pearson Technical Support does not have expertise with these software tools and provide only installation support for them. For questions regarding the operation of such software tools please visit the vendor Web sites. Most have FAQs and/or tutorials. A few have online tech support. However, note that the vendors do not guarantee tech support for software that is included with text books. In some cases, we provide "Getting Started With" guides on our downloads page.


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Update :: April 28, 2017